Returns

Returns policy

If you purchased from one of our resellers

Don't worry, if you need to return an item, we know that sometimes things don’t quite fit or you might simply change your mind. If you’ve bought from a reseller, i.e., somewhere other than Scruffs.com, you’ll need to return your item to them directly. We can’t process returns for purchases made through other retailers, but they’ll be more than happy to help. 

For peace of mind, keep your proof of purchase handy, and always check the reseller’s returns policy. We're all about making sure you're happy with your gear, so don’t hesitate to get in touch if you need any more info.

If you purchased from Scruffs.com

If you’ve bought directly from Scruffs.com, we’re happy to help with a return. You’ve got 30 days from receiving your order to send it back. Items must be returned unworn and in the condition they were purchased, including all packaging.

To start your return, complete this form and include it in the parcel with the items you want to return. Failure to include the returns form could cause a delay in processing your return.

Please allow up to 5 business days for your return to be processed once it has been received by our team.

Returns are at the customer’s cost, and we recommend using a tracked service, as we cannot refund items that don’t make it back to us.

Returns address: Scruffs Returns Department, Units 14/15 Lufton Heights, Commerce Park, Boundary Way, Yeovil, BA22 8UY 

The original delivery charge is non-refundable and failure to return items and packaging in a resalable condition will affect your refund.

If you’ve got any questions or need a hand with anything, our team’s here for you. Contact us here.  

What if I have returned an item to the wrong address?

If a return is sent to an address not specified in our Returns policy or on the Returns form, we’re unable to accept responsibility for any resulting issues. To help ensure your return is processed smoothly, please make sure the address matches the one provided below before sending your item back. We also recommend keeping hold of your proof of delivery until your return has been confirmed.

Scruffs Returns Department, Units 14/15 Lufton Heights, Commerce Park, Boundary Way, Yeovil, BA22 8UY