FAQS

All orders are shipped via our standard carrier service, and you can expect them to
arrive at your door within 7-10 working days. See our Delivery and Shipping
section below for more information. 

Absolutely. We support teams and businesses with volume pricing and tailored support. Complete our Become a Stockist application online, and one of our Sales Team will be in touch.

Yes — if it’s unworn and returned within 30 days. Visit our Returns Portal to get started.

Return postage is your responsibility unless the item is faulty. We recommend using a tracked postal service, as we cannot refund items that do not reach us. 

If you purchased from one of our resellers
Don't worry, if you need to return an item, we know that sometimes things
don’t quite fit or you might simply change your mind. If you’ve bought from a
reseller, i.e., somewhere other than Scruffs.com, you’ll need to return your
item to them directly. We can’t process returns for purchases made through
other retailers. For peace of mind,
keep your proof of purchase handy, and always check the reseller’s returns
policy.

If you purchased from Scruffs.com
We're happy to help. You have 30 days from the date of delivery to return your item. Products must be unworn, in their original condition, and with all the packaging included, except for trying them on as you would in a store.

For more information, click HERE

At the moment, we don’t offer exchanges. If you need a different size or style, just return the item to us for a refund and place a new order for the gear you want. If you need any help, just give us a shout.

If something’s not right and it’s been more than 30 days, but less than 6 months since your purchase, we’ll do our best to put things right, quickly and fairly. Depending on the issue, this may mean a replacement, a refund, or a partial refund. In some cases, we may need the item returned to us so we can take a closer look and confirm the fault.

You can find more information HERE

If your order arrives faulty, let us know, and we’ll sort it out. We’ll arrange for a collection and either send you a replacement or issue a refund – whichever works best for you.

You have the right to cancel your order provided the cancellation request is made before the order has been processed or shipped. If you wish to cancel your order, please contact us as soon as possible. If we haven’t processed or shipped your order yet, we’ll be happy to cancel it for you and issue a full refund.  

However, once your order has been processed or shipped, we’re unable to cancel it. In this case, you can still return the item under our standard returns policy once you’ve received it. Please note that any cancellations must be communicated before the order is processed, so don’t hesitate to get in touch if you need assistance!