Moving Warehouse
Scruffs is relocating to a new warehouse in the Midlands. The move is now underway and will take place in stages over the coming months.
Our website and ordering remain open as normal throughout. We don't expect this to affect most orders, but you may notice slightly longer lead times on some products between now and January while stock transfers to the new site.
If you're planning ahead, ordering early is the best way to avoid any delay on items you need.
FAQs
Why are you moving warehouse?
The move is part of our ongoing investment in operations. Our new site is in the Midlands, supporting improved service levels for our customers going forward.
Will I still be able to place orders during the move?
Yes. Our website and ordering channels remain fully open throughout the relocation. There is no order cut-off.
Do I need to do anything differently?
No — ordering and contact arrangements are all staying the same. If you know you'll need particular items over the next few months, we'd recommend ordering a little earlier than usual.
Will my order be delayed?
Most orders will be unaffected. Some items may experience extended lead times between September and November as stock moves between sites. If a specific order is affected, we'll let you know.
Who do I contact with questions regarding my order?
Email us at customersupport@scruffs.com