Faulty Items: How to Report & Resolve

If there’s an issue with your item, we’re here to help. We’ll work to resolve any faults as quickly and efficiently as possible.

Contact Us 

For the quickest resolution, please get in touch with our Customer Care via our Contact Form before starting your return.

When getting in touch, please provide:

  • A clear description of the fault or issue
  • A full image of the item
  • A close-up image showing the fault or issue
  • Both sides of the inner care label, if it’s clothing
  • Images of the soles, if it’s footwear

Providing these details upfront will help us assess the issue and resolve it as quickly as possible.

Resolution Options

If we confirm that your item has a manufacturing fault, we’ll offer one of the following options:

  • A replacement
  • A refund

Please let our Customer Care team know which option you’d prefer when you contact us.

In some cases, we may need to speak with the brand or supplier or ask you to return the item for inspection before we can resolve your complaint. We’ll keep you updated throughout and make the process as straightforward as possible.

Need Help?

Contact Us Here
Telephone: 01935 311570
Monday - Friday, 8 am - 5 pm

 

BACK TO RETURNS & REFUNDS