Refund policy

If you’ve bought directly from Scruffs.com, we’re happy to help with a return. You’ve got 30 days from receiving your order to send it back. Items must be returned unworn and in the condition they were purchased, including all packaging.

To start your return, complete this form and include it in the parcel with the items you want to return. Failure to include the returns form could cause a delay in processing your return.

Returns are at the customer’s cost, and we recommend using a tracked service, as we cannot refund items that don’t make it back to us.

Returns will need to be sent to the following address:
Scruffs Returns Department
Units 14/15 Lufton Heights, 
Commerce Park,
Boundary Way,
Yeovil, BA22 8UY

The original delivery charge is non-refundable and failure to return items and packaging in a resalable condition will affect your refund.

If you’ve got any questions or need a hand with anything, our team’s here for you. Contact customer services through our Contact Form.

Damages and issues
If your order arrives faulty, let us know and we’ll sort it out. We’ll arrange for a collection and either send you a replacement or issue a refund – whichever works best for you.

Exchanges
At the moment, we don’t offer exchanges. If you need a different size or style, just return the item to us for a refund and place a new order for the gear you want. If you need any help, just give us a shout.

Refunds
Once we’ve received and inspected your return, if approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us through our Contact Form.