UK Returns & Exchanges

You can return items for a refund or exchange within 30 days of receiving your order. 

How to Start a Return

All UK returns must be registered through our support team. 

If your item is faulty or there is an issue with your order, please contact us on our Contact Form Here, before starting your return. 

Preparing Your Return

To ensure your return is processed smoothly:

  • Pack your item(s) securely
  • Ensure all original packaging, tags, and labels are attached
  • Add your order number and email address inside the package.
  • Write the return address clearly on your parcel:

Returns address:
Scruffs Returns Department,
Units 14/15 Lufton Heights,
Commerce Park,
Boundary Way,
Yeovil, BA22 8UY 

Sending Your Return

You can:

  • Send the parcel with any courier of your choosing. Original delivery charges are non-refundable unless your item is faulty or you cancel your full order within 14 days of receiving it.
  • Please keep all tracking information from the courier.

Return Conditions

To be eligible for a return:

  • Items must be unworn and unused
  • All original packaging and tags must be present
  • Returns must be made within 30 days of receipt

Exchanges

  • There is no additional charges for exchanges
  • Replacement items will be sent to your original delivery address unless otherwise specified
  • If the requested item is out of stock, we will contact you to arrange an alternative or issue a refund. 

Please note: 
You may exchange your original paid order once. If you need to return the exchanged item, this will need to be processed as a refund and a new order must be placed. 

Processing Times & Notifications

Returns can take a few days to reach our warehouse. Once received, we’ll process your return within 5 working days. During busy periods, processing may take a little longer.

We’ll send you an email confirmation once your refund or exchange has been completed. You can track your return using the tracking number provided by the courier.