Refund Process & Timelines
Once you've returned an item to us, we'll keep you updated as it moves through our returns process.
What Happens After You Send Your Return
Once your return has been sent:
- Please allow a few days for your parcel to reach our warehouse.
- Once received, our team will check and process your return.
- We’ll send you an email confirmation once your refund or exchange has been completed.
How to Check Your Return's Progress
If you’ve used a tracked service, you can use your tracking number to:
- Confirm when your return has been delivered to our warehouse
- Keep track of when your return processing timeframe begins
Please note: Our processing time starts once your return has been delivered to us.
How Long Refunds and Exchanges Take
We aim to process all returns within 5-7 working days of receipt.
Once processed:
- Refunds are issued as soon as your return has been processed. Please allow 5-7 working days for the funds to appear in your account.
- Exchanges will be dispatched as soon as possible, subject to stock availability.
- We’ll send you an email confirmation once your refund or exchange has been processed.
When to Get in Touch
If your tracking shows that your return was delivered more than 7 working days ago and you haven't received an update, please contact the team, and we'll be happy to investigate. To help us assist you quickly, please include your order number when getting in touch.
Need Help?
Contact Us Here
Telephone: 01935 311570
Monday - Friday, 8 am - 5 pm
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