Our 30-Day Returns Policy

We want you to be completely happy with your purchase. If something isn't quite right, you can return eligible items to us within 30 days of receiving your order. 

If you’ve bought from a reseller, i.e., somewhere other than Scruffs.com, you’ll need to return your item to them directly. We can’t process returns for purchases made through other retailers. 

For peace of mind, keep your proof of purchase handy, and always check the reseller’s returns policy. We're all about making sure you're happy with your gear, so don’t hesitate to get in touch if you need any more information. 

Returns Eligibility

To be eligible for a return, items must:

  • Be returned within 30 days of receipt
  • Be unused, unworn, and in their original condition
  • Include all original packaging, tags, and labels

For hygiene and safety reasons, some products can’t be returned unless they’re faulty. Not sure if your item is eligible? Get in touch with us before sending it back.

How to Start a Return - Scruffs.com

Complete the return form and include it in your parcel with the items you’re returning. Missing information may delay processing. Return postage is your responsibility unless the item is faulty. We recommend using a tracked postal service, as we cannot refund items that do not reach us.

RETURN FORM HERE

You'll need to include the following details:

  • Your order number
  • The email address used when placing your order

Returns address:
Scruffs Returns Department, 
Units 14/15 Lufton Heights, 
Commerce Park, 
Boundary Way, 
Yeovil, BA22 8UY 

Original delivery charges are non-refundable unless your item is faulty or you cancel your full order within 14 days of receiving it. Items must meet the conditions of our 30-day Returns Policy to qualify for a refund. If there’s an issue with your return, we’ll contact you to discuss your options.

Refunds, Exchanges & Store Credit

 We may offer:

  • A refund to your original payment method
  • An exchange, subject to stock availability

All available options and any associated fees will be clearly communicated by our customer service team here at Scruffs. 

Return Processing

Once we receive your return, please allow up to 5 business days for us to process it. We’ll send you an email confirmation once your refund or exchange has been completed, or if there’s an issue with your return. For full details on returns and exchanges, including processing and delivery times, please see our UK Returns & Exchanges guide.

Returned an Item to the Wrong Address?

Please send your return to the address provided above and on the Returns Form. We cannot accept responsibility for returns sent to any other address. To avoid delays, check the return address before sending your parcel and keep your proof of delivery until your return has been confirmed.